Netomi experienced a major incident on April 24, 2026 affecting Generative AI Prediction, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Generative AI Prediction
Update timeline
- investigating Apr 24, 2026, 05:17 AM UTC
One or more components in the SG region are experiencing issues. The status of each component is listed below while we investigate. Components: ✅ Topic Prediction ⚠️ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes
- resolved Apr 24, 2026, 05:27 AM UTC
The issue has been resolved and all services are operational. Components: ✅ Topic Prediction ✅ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes