Netomi incident

Performance degradation in the SG region

Minor Resolved View vendor source →

Netomi experienced a minor incident on August 5, 2025 affecting SG Cloud, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 07:02 AM UTC
Resolved
Aug 05, 2025, 07:23 AM UTC
Duration
21m
Detected by Pingoru
Aug 05, 2025, 07:02 AM UTC

Affected components

SG Cloud

Update timeline

  1. investigating Aug 05, 2025, 07:02 AM UTC

    We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Aug 05, 2025, 07:23 AM UTC

    This incident has been resolved.