NetDocuments US incident

PatternBuilder & AI Assistant Disruption

Minor Resolved View vendor source →

NetDocuments US experienced a minor incident on September 3, 2025 affecting Platform and PatternBuilder, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 03:05 PM UTC
Resolved
Sep 03, 2025, 04:20 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 03, 2025, 03:05 PM UTC

Affected components

PlatformPatternBuilder

Update timeline

  1. investigating Sep 03, 2025, 03:05 PM UTC

    We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating Sep 03, 2025, 03:22 PM UTC

    Update - this issue appears to be broader in impact. The following components are currently affected and are being actively investigated: PatternBuidler, DataTables, Assistant, m365 Outlook, Admin Apps, Email Service, Metering, Editing Tool, Usage Logging We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Sep 03, 2025, 03:53 PM UTC

    We believe we have remediated the issue impacting the NetDocuments Service in the US region. We are monitoring the remediation at this time and will update in 30 minutes if the recovery persists. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Sep 03, 2025, 04:20 PM UTC

    At this time, the issue impacting the NetDocuments Service in the US region is resolved. If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/