Nearmap had 7 outages in the last 2 years totaling 420h 1m of downtime — averaging 0.3 incidents per month.
There were 7 Nearmap outages since June 26, 2025 totaling 420h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Betterview application is having problems loading successfully. Please standby for updates.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
This incident has been resolved.
A system that process non-Nearmap assets for real-time results caused a backup in order processing, time range = 9:20am PT - 11:39am PT. The issue has been corrected. Work is being done to prevent this particular asset from causing downstream affects in the future.
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.
We are continuing to work on a fix for this issue.
We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.
We are currently investigating an issue that is affecting our services. Currently users are unable to log into the MapBrowser, MyAccount or make AI Feature API requests. Our team is actively investigating this issue, and we will update this page as soon as we have more information. We apologize for any inconvenience and will provide updates as they become available.
We are continuing to investigate this issue.
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
The issue has been resolved by our cloud service provider and all Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team."
We are moving this status back into it's previous status as we continue to investigate the issue. It is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you experience any issue accessing Nearmap services, please click here to raise a support ticket.
This incident has been resolved.
We are investigating an issue with manually inviting users through the MyAccount self-service portal. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.
We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.