NCR Aloha incident
Pulse Mobile Service Degradation (Data Flow) impacting Insight
Resolved after 2 hours 21 minutes, affecting Aloha Insight-US and Pulse Realtime-US, on March 7, 2025.
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Affected components
Update timeline
- monitoring Mar 07, 2025, 03:20 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- monitoring Mar 07, 2025, 04:45 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems to make sure everything is running as expected. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Mar 07, 2025, 05:41 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
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