NCR Aloha incident
WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering
Resolved after 21 hours 34 minutes, affecting Digital Ordering-US and Online Ordering Classic-US and 1 more, on September 24, 2025.
NCR Voyix has successfully completed mitigation efforts and confirmed, through overnight monitoring, that all environments are operating normally with no errors. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction is our top priority—if you are experiencing any issues, please contact support for assistance.
Affected components
Update timeline
- investigating Sep 24, 2025, 09:34 PM UTC
NCR VOYIX is aware and is investigating WebEPS Payments Gateway (eCommerce) causing intermittent failures affecting the Online Ordering API, Online Ordering Classic, and Digital Ordering products. We will continue to notify you as significant progress is available. Thank you, NCR VOYIX
- monitoring Sep 25, 2025, 12:20 AM UTC
NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure stability. We will share additional updates as significant progress is made.
- monitoring Sep 25, 2025, 12:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2025, 07:08 PM UTC
NCR Voyix has successfully completed mitigation efforts and confirmed, through overnight monitoring, that all environments are operating normally with no errors. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction is our top priority—if you are experiencing any issues, please contact support for assistance.
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