Resolved after 3 hours 14 minutes, affecting NavVis IVION, on September 25, 2023.
This incident has been resolved. Normal IVION performance has resumed and the backlog has cleared. If any continued performance issues are encountered, please reach out for assistance at [email protected].
Affected components
Update timeline
- identified Sep 25, 2023, 04:18 PM UTC
We are aware of the degradation of certain operational tasks in NavVis IVION, such as automatic alignment, map generation, dataset migration, downloads, and more. The root cause is already identified and we are working on a fix. We will keep you updated!
- monitoring Sep 25, 2023, 04:24 PM UTC
The fix has been deployed, and we are now monitoring the task backlog
- resolved Sep 25, 2023, 07:33 PM UTC
This incident has been resolved. Normal IVION performance has resumed and the backlog has cleared. If any continued performance issues are encountered, please reach out for assistance at [email protected].
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