NavVis incident
500 Internal Server Error reported during Bundle upload
Resolved after 6 hours 7 minutes, affecting NavVis IVION, on September 29, 2023.
This incident has been resolved. Upload operations to IVION should perform as expected. If you continue to encounter errors when attempting to upload a bundle, please reach out to Support at [email protected].
Affected components
Update timeline
- identified Sep 29, 2023, 03:58 PM UTC
We have received reports of inconsistent bundle upload failures, irrespective or size or network connect. We have identified the root cause and are working to address the issue with a fix as soon as possible. Until the fix has been deployed, for best upload speeds please use an ethernet cable for optimal connection. No other impact on IVION besides the upload failures is expected.
- monitoring Sep 29, 2023, 05:20 PM UTC
A fix has been implemented and we are monitoring the servers.
- resolved Sep 29, 2023, 10:06 PM UTC
This incident has been resolved. Upload operations to IVION should perform as expected. If you continue to encounter errors when attempting to upload a bundle, please reach out to Support at [email protected].
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