NavVis incident
Instances running IVION 10.9.5 are unable to download point clouds processed with control points from Processed Data
Resolved after 18 hours 27 minutes, affecting NavVis IVION Processing, on October 12, 2023.
This incident has been resolved. The patch has been applied and users will need to update IVION instances to 10.9.6. Full functionality is expected to return with the latest IVION release. If you continue to experience issues with retrieving the point cloud from the Processed Data tab, then please reach out to [email protected] for assistance.
Affected components
Update timeline
- investigating Oct 12, 2023, 06:57 PM UTC
The release of IVION 10.9.5 introduced a new modal design to download artifacts from the Cloud Processing tab. However when control points are processed with a dataset, the drop down is missing the "Filtered point cloud in control points coordinate system" option and so users are unable to download the point cloud. We are aware of the issue and working on a fix. At this time, to retrieve the point cloud the user will need to use the Crop & Download tool until we launch the patch.
- resolved Oct 13, 2023, 01:24 PM UTC
This incident has been resolved. The patch has been applied and users will need to update IVION instances to 10.9.6. Full functionality is expected to return with the latest IVION release. If you continue to experience issues with retrieving the point cloud from the Processed Data tab, then please reach out to [email protected] for assistance.
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