Resolved after 5 hours 57 minutes, affecting Cloud Infrastructure, on November 17, 2023.
We are happy to announce this issue has finally been resolved. We identified a potential infrastructure bottleneck that may occur under heavy load in our cloud environments and have made necessary adjustments. Thank you for your understanding and please reach out to [email protected] if you continue to experience issues with IVION.
Affected components
Update timeline
- investigating Nov 17, 2023, 11:35 AM UTC
Dear Customers, We're aware of errors affecting some users due to a network issue on our end. Our team is actively investigating the root cause. Rest assured, we're working to resolve this promptly. We'll keep you posted with updates. Thank you for your patience.
- investigating Nov 17, 2023, 11:51 AM UTC
We are continuing to investigate this issue.
- identified Nov 17, 2023, 11:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2023, 12:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2023, 05:33 PM UTC
We are happy to announce this issue has finally been resolved. We identified a potential infrastructure bottleneck that may occur under heavy load in our cloud environments and have made necessary adjustments. Thank you for your understanding and please reach out to [email protected] if you continue to experience issues with IVION.
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