NavVis incident
Unable to connect to instances through the Revit Add-in
Resolved after 4 days 23 hours, affecting NavVis IVION Revit Add-In, on December 14, 2023.
Hello Revit Add-in Users, We are pleased to inform you that the issue affecting new connections using the Revit Add-in has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. To implement the solution for your NavVis IVION instance please ensure the following: - Update your NavVis IVION instances to IVION 11.0.2. or newer (https://ivion.docs.navvis.com/navvis-ivion-changelog#version-1102) - Download and install the NavVis Revit Add-in v2.3.0 (https://apps.autodesk.com/RVT/en/Detail/Index?id=5489279304951773635) Only when both (the NavVis IVION instance and the NavVis Revit Add-in) are on the newest version will full functionality be restored. We appreciate your understanding and cooperation throughout this incident. If you happen to still face any issues feel free to reach out to NavVis Support anytime. Best regards, NavVis Support
Affected components
Update timeline
- identified Dec 14, 2023, 04:21 PM UTC
Hello Revit Add-in Users, We have identified the root cause of the issue affecting users establishing a new connection or reconnecting to an existing connection. Our team is now working on implementing a solution to resolve the issue promptly. We will keep you updated on our progress. Thank you for your cooperation. Best regards, NavVis Support
- identified Dec 14, 2023, 04:43 PM UTC
Hello Revit Add-in Users, We are still working on the patch together with Autodesk. We have discovered a further issue that has delayed the final release. However, we do have a fix that will temporarily restore functionality to Revit Add-in users with already established connections. The temporary fix is available on demand at NavVis Support. To receive the download link, please submit a ticket or reach out to us at [email protected]. Establishing a new connection using the Revit Add-in remains broken at this time. We will keep you updated on our progress. Thank you for your cooperation. Best regards, NavVis Support
- resolved Dec 19, 2023, 04:02 PM UTC
Hello Revit Add-in Users, We are pleased to inform you that the issue affecting new connections using the Revit Add-in has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. To implement the solution for your NavVis IVION instance please ensure the following: - Update your NavVis IVION instances to IVION 11.0.2. or newer (https://ivion.docs.navvis.com/navvis-ivion-changelog#version-1102) - Download and install the NavVis Revit Add-in v2.3.0 (https://apps.autodesk.com/RVT/en/Detail/Index?id=5489279304951773635) Only when both (the NavVis IVION instance and the NavVis Revit Add-in) are on the newest version will full functionality be restored. We appreciate your understanding and cooperation throughout this incident. If you happen to still face any issues feel free to reach out to NavVis Support anytime. Best regards, NavVis Support
Your product runs on more than NavVis
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services