NavVis incident
Unable to crop and download point cloud on IVION, maps and navgraph creation, alignment
Resolved after 6 hours, affecting NavVis IVION, on January 11, 2024.
Hello IVION Users, We are pleased to inform you that the issue has been successfully resolved. Our team has implemented a fix and has already released it. We strongly advise manually updating IVION to version 11.0.4. Alternatively, ensure that your IVION is set for automatic updates to allow seamless overnight updates. We appreciate your understanding and cooperation throughout this incident. Best regards, NavVis Support
Affected components
Update timeline
- investigating Jan 11, 2024, 10:57 AM UTC
Dear IVION users, Many of you might be unable to crop and download. We noticed it and our developers are already working on it. It is our highest priority at the moment. We apologise for any inconvenience caused. We will keep you updated along the day. Thank you for your understanding.
- identified Jan 11, 2024, 03:24 PM UTC
Dear IVION Users, We appreciate your patience as we have identified the root cause of the issue and are currently working on a solution. The fix is scheduled to be released in the coming hours. We thank you for your understanding and cooperation. Best regards, NavVis Support
- resolved Jan 11, 2024, 04:58 PM UTC
Hello IVION Users, We are pleased to inform you that the issue has been successfully resolved. Our team has implemented a fix and has already released it. We strongly advise manually updating IVION to version 11.0.4. Alternatively, ensure that your IVION is set for automatic updates to allow seamless overnight updates. We appreciate your understanding and cooperation throughout this incident. Best regards, NavVis Support
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