Temporary Disruption in IVION Embedding Services After the 11.0.5 Update

Update timeline

1. investigating Jan 30, 2024, 09:49 AM UTC

   Dear IVION Users, We want to inform you about an issue currently affecting the embedding of IVION into third-party services and websites. After our latest update to 11.0.5, we have identified a problem related to Cross-Origin Resource Sharing (CORS) settings that is impacting the seamless integration of IVION into external platforms. Our team is currently investigating the issue and is actively working on a resolution. It is our highest priority at the moment. We appreciate your understanding and cooperation throughout this incident. Thank you for your continued trust in our services.

2. identified Jan 30, 2024, 11:57 AM UTC

   The issue has been identified and a fix will be released in the next few hours.

3. monitoring Jan 30, 2024, 03:47 PM UTC

   A fix has been implemented and we are monitoring the results. Please update your IVION instance manually to 11.0.6 using the instance manager page at https://iv.navvis.com.

4. resolved Jan 31, 2024, 08:48 AM UTC

   Dear IVION Users, We are pleased to inform you that the issue affecting IVION embedding services has been successfully resolved. Our team has implemented a solution, available in the new IVION version 11.0.6. Please update your IVION instances to have the services operating as expected. We appreciate your understanding and cooperation throughout this incident.