Define processing time frame currently unavailable in Data Processing

Update timeline

1. investigating Jan 30, 2024, 05:19 PM UTC

   Hello IVION Data Processing Users, We have received reports of there being issues with processing data in IVION when attempting to use the "Define Processing Time Frame" tool and can confirm that this functionality is temporarily unavailable. At this time, regular processing is still functional, and the rest of the IVION processing workflow is unaffected. Our team is now working on implementing a solution to resolve the issue promptly. We will keep you updated on our progress. Thank you for your patience. NavVis Support

2. monitoring Jan 30, 2024, 06:17 PM UTC

   Dear IVION Data Processing Users, We have just released the fix with IVION version 11.0.6. For customers that were already on 11.0.6, we will be manually deploying the fix to the instances in the backend so there are no action items for the users to perform. All other customers on older IVION versions that are not on IVION 11.0.6 currently, to regain full operability please update your instance at https://iv.navvis.com/login. Please reach out to Support at [email protected] if you are still experiencing issues after updating your instance to the latest version. Thank you for your patience. NavVis Support

3. resolved Jan 31, 2024, 06:28 PM UTC

   Hello IVION Data Processing Users, We are pleased to inform you that the issue affecting the ability to define a processing time frame has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. Please make sure to update your instance to IVION 11.0.6 to have this patch applied to your instance. We appreciate your understanding and cooperation throughout this incident.