NavVis Instance Management System partial outage

Update timeline

1. investigating Mar 19, 2024, 05:44 PM UTC

   Hello IVION Users, We have detected an issue affecting some instances when attempting to perform certain actions through the NavVis Instance Management System (https://iv.navvis.com/login). Affected behavior includes the deployment of new instances, restarting instances, upgrading, and resetting the admin password. Some operations are completed successfully immediately, and it is only the status of the instance which is incorrect, other operations such as password resets are delayed and may take significant time to complete. As we work to correct this issue, if you find yourself experiencing this behavior, please reach out to [email protected] to report your affected instance and the URL. We will work to manually correct the instance or the passwords where possible as we investigate the root cause. Thank you for your cooperation and patience during this time. Best regards, NavVis Support

2. monitoring Mar 20, 2024, 06:08 PM UTC

   Dear IVION Users, The issue has been addressed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we will be confirming the stability of the fix and that there are no further delays with the Instance Management System. Thank you for your continued patience.

3. resolved Mar 20, 2024, 10:20 PM UTC

   Hello IVION Users, We are pleased to inform you that the issue affecting the IVION Instance Management System has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Best regards, NavVis Support