Processed Data tab is empty after successfully processing a dataset

Update timeline

1. investigating May 29, 2024, 03:19 AM UTC

   Dear Cloud Processing Users, We have received reports and are currently investigating an issue resulting in Processed Data tabs showing as empty after a processing task has been successfully completed. Our team is actively working to identify the root cause and resolve the issue. We appreciate your patience during this time. Please reach out to NavVis Support at [email protected] if you have an affected instance showing a blank Processed Data tab and were expecting to see datasets shown. Not all sites within an instance may have been impacted by this issue. Best, NavVis Support

2. identified May 29, 2024, 10:11 AM UTC

   Dear Cloud Processing Users, we have identified the root cause of the issue resulting in Processed Data tabs showing as empty after a processing task has been successfully completed. Our team is now working on implementing a solution to resolve the issue promptly. We will keep you updated on our progress. Thank you for your cooperation. Best, NavVis Support

3. monitoring May 29, 2024, 03:12 PM UTC

   Dear Cloud Processing Users, The issue has been addressed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the visibility of viewing datasets in the Processed Data tab. Please update your instance to IVION 11.2.1 through the Instance Management System (iv.navvis.com) to apply the fix. Thank you for your continued patience.

4. resolved May 29, 2024, 06:47 PM UTC

   Hello Cloud Processing Users, We are pleased to inform you that the issue affecting the Processed Data tab has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Best, NavVis Support