Cloud Processing tasks stuck in "Setting Up" phase

Update timeline

1. investigating May 30, 2024, 02:59 AM UTC

   Dear Cloud Processing Users, We are currently investigating an issue resulting in all processing tasks created getting stuck in the "setting up" phase. Our team is actively working to identify the root cause and resolve the issue. We appreciate your patience during this time. Thank you for your understanding. NavVis Support

2. identified May 30, 2024, 12:44 PM UTC

   We have identified the root cause of the issue impacting our Data Processing service. Our team is now working on implementing a solution to resolve the issue within the next hour. We will keep you updated on our progress. Thank you for your cooperation.

3. monitoring May 30, 2024, 12:56 PM UTC

   The issue has been addressed, and our team is now closely monitoring the situation to ensure that the resolution is effective. Please create a support ticket if you are still encountering the issue ([email protected]) Thank you for your continued patience.

4. monitoring May 30, 2024, 01:02 PM UTC

   Dear Customers, If you encounter failing tasks, please re-trigger them. The recent fix we deployed may have affected tasks that were already running. We apologize for any inconvenience this may cause and appreciate your cooperation.

5. resolved May 30, 2024, 09:58 PM UTC

   We are pleased to inform you that the issue affecting Cloud Processing has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident.