Resolved after 13 days 17 hours, affecting NavVis IVION Processing, on June 12, 2024.
Currently, the ability to queue (or schedule) a processing task whilst datasets are mid-upload is faulty. This is causing datasets to begin processing prematurely before the upload had fully completed. Some tasks may appear to process successfully, and others may take some time and then fail. Please wait for the datasets to fully upload before creating the Processing Task, and the data will process as expected. We are investigating this issue and will have an update for our users shortly. Thank you for your patience and understanding. NavVis Support
Affected components
Update timeline
- investigating Jun 12, 2024, 08:35 PM UTC
Currently, the ability to queue (or schedule) a processing task whilst datasets are mid-upload is faulty. This is causing datasets to begin processing prematurely before the upload had fully completed. Some tasks may appear to process successfully, and others may take some time and then fail. Please wait for the datasets to fully upload before creating the Processing Task, and the data will process as expected. We are investigating this issue and will have an update for our users shortly. Thank you for your patience and understanding. NavVis Support
- resolved Jun 26, 2024, 02:07 PM UTC
This incident has been resolved.
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