Resolved after 7 hours 29 minutes, affecting NavVis Instance Management System, on August 1, 2024.
Hello Customers, We are pleased to inform you that the issue affecting NavVis Instance Management System has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident.
Affected components
Update timeline
- investigating Aug 01, 2024, 05:26 AM UTC
Dear Customers, NavVis Instance Management System is currently experiencing an outage. Please rest assured that all your instances and services are functioning as usual, and there is no impact on the cloud infrastructure. Our team is working on resolving the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience.
- investigating Aug 01, 2024, 05:26 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 01, 2024, 07:33 AM UTC
Dear Customers, The issue has been addressed, the NavVis Instance Management System is back online and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of NavVis Instance Management System. Thank you for your continued patience.
- resolved Aug 01, 2024, 12:55 PM UTC
Hello Customers, We are pleased to inform you that the issue affecting NavVis Instance Management System has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident.
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