Crop and download, generating maps and navgraph and automatic alignment temporary unavailable on NavVis IVION

Update timeline

1. identified Aug 20, 2024, 10:17 AM UTC

   Dear IVION Users, The crop and download, generating maps and navgraph and automatic alignment features on NavVis IVION are temporarily unavailable. We appreciate your patience as we have identified the root cause of the issue and are currently working on a solution. The fix is scheduled to be released in at 2pm CET. We thank you for your understanding and cooperation. Best regards, NavVis Support Team

2. monitoring Aug 20, 2024, 12:26 PM UTC

   Dear IVION Users, We are pleased to inform you that the issues affecting the crop and download, generating maps and navgraph, and automatic alignment features on NavVis IVION have been resolved. Our team has successfully implemented the fix, and these features are now fully operational. You can now re-submit your tasks at your convenience. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Best regards, NavVis Support Team

3. resolved Aug 20, 2024, 05:05 PM UTC

   Hello IVION Users, We are pleased to inform you that the issue affecting IVION features has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. If you continue to experience issues performing crop and downloads, generating maps and navgraph, and automatic alignments, please submit a support ticket via either the Support Portal at (https://support.navvis.com/) or via email at [email protected]. We appreciate your understanding and cooperation throughout this incident. Best, NavVis Support Team