Natterbox incident

Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat)

Major Ongoing View vendor source →

Natterbox is currently experiencing a major incident affecting Natterbox SMS and PCI Payments (APAC) and 1 more component, which began 4h ago. The vendor's full update timeline is below.

Started
Oct 05, 2026, 02:33 PM UTC
Resolved
Ongoing
Duration
● 3h 33m
Detected by Pingoru
Oct 05, 2026, 02:33 PM UTC

Affected components

Natterbox SMSPCI Payments (APAC)PCI Payments (EMEA)PCI Payments (North America)

Update timeline

  1. identified Oct 05, 2026, 02:33 PM UTC

    We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses.

  2. identified Oct 05, 2026, 02:50 PM UTC

    The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses.

  3. monitoring Oct 05, 2026, 04:27 PM UTC

    A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.