Natterbox experienced a critical incident on May 7, 2026 affecting Natterbox CTI and Natterbox Service Cloud Voice and 1 more component, lasting 2d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2026, 01:21 PM UTC
Essential Service Maintenance — Sunday 10 May 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST. Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status page when the maintenance begins as well as when it is complete and services are restored.
- monitoring May 10, 2026, 03:01 AM UTC
Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide another update on this page as soon as the maintenance is complete and services are restored.