MyParcel incident

The MyParcel API and components using it (like the Backoffice) are slow

Major Resolved View vendor source →

MyParcel experienced a major incident on March 30, 2026 affecting Shipments and Delivery options and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 01:39 PM UTC
Resolved
Mar 30, 2026, 04:13 PM UTC
Duration
2h 33m
Detected by Pingoru
Mar 30, 2026, 01:39 PM UTC

Affected components

ShipmentsDelivery optionsEmail servicesWebhooksBackofficeEasy Return Service Europe PostNL

Update timeline

  1. investigating Mar 30, 2026, 01:39 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 30, 2026, 02:21 PM UTC

    We are still investigating the issue.

  3. identified Mar 30, 2026, 03:21 PM UTC

    We identified the component which is causing the current issue, it concerns a specific AWS service. We are currently in close contact with AWS, to get more details which can help solving the issue.

  4. identified Mar 30, 2026, 03:25 PM UTC

    The MyParcel API and components using it (like the Backoffice) are slow, instead of down.

  5. resolved Mar 30, 2026, 04:13 PM UTC

    This incident has been resolved.