myFitApp incident

MobilePro Cockpit unavailable

Resolved after 58 minutes, affecting Cockpit and Core Services, on October 26, 2020.

resolved Oct 26, 2020, 10:19 AM UTC

The issue has been resolved. It may take up to 6 hours for this to propagate and work on all users devices.

Started
Oct 26, 2020, 09:20 AM UTC
Resolved
Oct 26, 2020, 10:19 AM UTC
Duration
58m
Detected by Pingoru
Oct 26, 2020, 09:20 AM UTC

Affected components

Cockpit and Core Services

Update timeline

  1. identified Oct 26, 2020, 09:20 AM UTC

    The Mobile Pro cockpit is currently unavailable. The issue is identified and escalated. The functionality of the app is unaffected.

  2. monitoring Oct 26, 2020, 10:02 AM UTC

    The root cause of the issue has been resolved but as this is DNS related it may take a number of hours to propagate through the internet. As such the cockpit may be available now depending on users refreshed DNS records.

  3. resolved Oct 26, 2020, 10:19 AM UTC

    The issue has been resolved. It may take up to 6 hours for this to propagate and work on all users devices.

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