Mux incident

Elevated error rates for segment delivery

Minor Resolved View vendor source →

Mux experienced a minor incident on June 8, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2025, 07:30 AM UTC
Resolved
Jun 08, 2025, 08:24 AM UTC
Duration
53m
Detected by Pingoru
Jun 08, 2025, 07:30 AM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. investigating Jun 08, 2025, 07:30 AM UTC

    We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.

  2. investigating Jun 08, 2025, 07:35 AM UTC

    As well as increased error rates delivering segments for HLS playback for some assets, we are seeing delays in ingest for some assets as well. Our team continues to investigate all issues.

  3. investigating Jun 08, 2025, 07:50 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 08, 2025, 08:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 08, 2025, 08:24 AM UTC

    This incident has been resolved.