Mux incident
Incomplete data in Monitoring Dashboards for some customers
Mux experienced a minor incident on June 9, 2025 affecting Mux Dashboard and Mux Data - Data Collection, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 06:49 PM UTC
Beginning UTC 18:43, we are seeing incomplete data for some customers and are investigating
- investigating Jun 09, 2025, 07:05 PM UTC
We are continuing to investigate this issue. CCV and other percentage metrics on the monitoring dashboard are degraded.
- identified Jun 09, 2025, 07:40 PM UTC
The issue has been identified and we are implementing a fix to stabilize.
- monitoring Jun 09, 2025, 07:59 PM UTC
We have a fix in place and are monitoring the system. Overall impact to data collection was between 18:43 and 19:39 UTC, with severe impact taking place between 18:43 and 19:00 UTC. Some of the data from this period will fill in, but we expect some amount of view data loss during this period.
- monitoring Jun 09, 2025, 10:04 PM UTC
We are continuing to monitor closely over the next hour for any issues.
- resolved Jun 09, 2025, 11:17 PM UTC
This incident has been resolved.