Mux experienced a critical incident on June 12, 2025 affecting Mux Dashboard and Mux Video - VOD and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:14 PM UTC
We are currently investigating errors in Mux Video, specifically difficulties on delivery and ingest of some assets, that began at approximately 18:00 UTC. We apologize for the inconvenience and will share an update once we have more information.
- investigating Jun 12, 2025, 06:30 PM UTC
Estimated Scope (Ongoing Incident Update) Playback of existing videos: Currently impacted for most assets. Some newer videos may still play as expected. Live streaming: Experiencing a full outage at the moment. Video uploads (VOD ingest): Partially affected. Uploads via URL are working, and we're actively working to restore full functionality for Direct Uploads. We're continuing to investigate and will share updates as we make progress. Thank you for your patience.
- investigating Jun 12, 2025, 06:36 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:42 PM UTC
We are also seeing issues logging into the dashboard. If you are currently logged in, you will still retain access, but logging in is currently not functioning.
- investigating Jun 12, 2025, 06:53 PM UTC
Update: We've mitigated the issue affecting on-demand ingest. All new on-demand ingests — including new Direct Uploads — should now function normally. Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted. Live ingest remains affected, and we're continuing to work on a fix.
- investigating Jun 12, 2025, 07:29 PM UTC
Update: We are currently experiencing issues due to an outage in an upstream provider. This is an upstream provider issue, and as such, we do not currently have an estimated time for recovery. Our systems — particularly live ingest — remain impacted. While on-demand ingest has partially recovered, some features may still be degraded. We’re closely monitoring the situation and will provide updates as soon as more information becomes available.
- investigating Jun 12, 2025, 07:38 PM UTC
The issues logging in to the dashboard have been resolved, but our team continues to monitor the situation fully.
- identified Jun 12, 2025, 07:46 PM UTC
We are seeing services recover, and functionality has been primarily restored across the system. Our team continues to monitor for impact and performance, and will provide updates as we have them.
- identified Jun 12, 2025, 07:56 PM UTC
We are continuing to monitor service recovery and will provide updates as we have them.
- monitoring Jun 12, 2025, 08:16 PM UTC
All ingest and delivery services have fully recovered following the resolution of the upstream provider issue. We are actively monitoring to ensure continued stability.
- resolved Jun 12, 2025, 09:01 PM UTC
This incident has been resolved.