Mux experienced a critical incident on June 16, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 09:01 PM UTC
Ingest is impacted and playback may be degraded. Investigation is underway.
- investigating Jun 16, 2025, 09:05 PM UTC
We are continuing to investigate this issue.
- identified Jun 16, 2025, 09:10 PM UTC
The issue has been identified and a fix is being implemented
- identified Jun 16, 2025, 09:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 16, 2025, 09:27 PM UTC
Impact: * New and existing Live Streams are currently unavailable * On-demand Assets that are not currently cached may experience errors during playback * Creation of new On-demand Assets is delayed, but progressing We are continuing to work on a fix for this issue.
- identified Jun 16, 2025, 09:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 16, 2025, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2025, 09:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2025, 10:57 PM UTC
This incident has been resolved.