Mux experienced a notice incident on July 8, 2025 affecting Mux Data - Engagement Counts API, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Mux Data - Engagement Counts API
Update timeline
- investigating Jul 08, 2025, 06:56 PM UTC
We are currently investigating the issue.
- investigating Jul 08, 2025, 07:20 PM UTC
Mux Data reported 0 views and 0 viewers for all customers between 18:46 - 19:02UTC. Select customers have been affected since July 7th 18:30UTC and continue to be affected. We are investigating the issue for those customers.
- identified Jul 08, 2025, 07:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 08, 2025, 07:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 08, 2025, 08:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2025, 09:33 PM UTC
This incident has been resolved.