Mux incident

Video Storage Service Elevated Error Rate

Minor Resolved View vendor source →

Mux experienced a minor incident on July 18, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:32 PM UTC
Resolved
Jul 18, 2025, 07:03 PM UTC
Duration
3h 31m
Detected by Pingoru
Jul 18, 2025, 03:32 PM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. investigating Jul 18, 2025, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 18, 2025, 03:47 PM UTC

    Currently observing degraded video delivery and elevated ingestion times.

  3. investigating Jul 18, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 18, 2025, 04:26 PM UTC

    Systems are recovering and we are being monitored

  5. monitoring Jul 18, 2025, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 18, 2025, 07:03 PM UTC

    This incident has been resolved.