Mux incident

Increased error rates for video ingest and playback for on-demand assets

Critical Resolved View vendor source →

Mux experienced a critical incident on October 3, 2025 affecting Mux Video - VOD, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 12:55 PM UTC
Resolved
Oct 03, 2025, 03:02 PM UTC
Duration
2h 6m
Detected by Pingoru
Oct 03, 2025, 12:55 PM UTC

Affected components

Mux Video - VOD

Update timeline

  1. investigating Oct 03, 2025, 12:55 PM UTC

    We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.

  2. identified Oct 03, 2025, 01:24 PM UTC

    We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

  3. identified Oct 03, 2025, 02:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 03, 2025, 02:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 03, 2025, 03:02 PM UTC

    This incident has been resolved.