Mux incident

Mux Data Monitoring Latency and Data Loss

Notice Resolved View vendor source →

Mux experienced a notice incident on October 7, 2025 affecting Mux Dashboard and Mux Data - Data Collection, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 08:47 PM UTC
Resolved
Oct 07, 2025, 10:13 PM UTC
Duration
1h 26m
Detected by Pingoru
Oct 07, 2025, 08:47 PM UTC

Affected components

Mux DashboardMux Data - Data Collection

Update timeline

  1. identified Oct 07, 2025, 08:47 PM UTC

    We are seeing latency for some customers between 20:26-20:40 UTC

  2. identified Oct 07, 2025, 08:53 PM UTC

    In addition to latency monitoring latency, We have identified some potential loss of view data for customers between 20:30:00 - 20:44:00 UTC

  3. monitoring Oct 07, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 10:13 PM UTC

    This incident has been resolved.