Mux experienced a minor incident on December 5, 2025 affecting Mux Dashboard, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 12:34 AM UTC
Beginning 00:07 UTC, we are seeing the monitoring page take a very long time to load and are investigating
- investigating Dec 05, 2025, 12:46 AM UTC
We are continuing to investigate the cause of this issue. Customers should now see improved latency in loading the monitoring dashboard. We are assessing potential impact to our collection pipeline.
- monitoring Dec 05, 2025, 01:15 AM UTC
From 2025-12-05 00:07:00 UTC to 2025-12-05 00:36:00 UTC, several Mux Data servers experienced degraded connectivity. This resulted in monitoring dashboards being unable to load, beacon ingestion to slow slightly, and in some instances a small number of missing views at 00:08:50 UTC and 00:35:35 UTC
- resolved Dec 05, 2025, 02:16 AM UTC
This incident has been resolved.