Mural Outage History

Mural is up right now

Mural had 11 outages in the last 2 years totaling 34h 8m of downtime — averaging 0.5 incidents per month.

There were 11 Mural outages since September 16, 2024 totaling 34h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mural.co

Major August 4, 2026

Authentication Error for some SAML SSO users

Detected by Pingoru
Aug 04, 2026, 09:01 PM UTC
Resolved
Aug 04, 2026, 09:37 PM UTC
Duration
36m
Affected: Authentication
Timeline · 3 updates
  1. identified Aug 04, 2026, 09:01 PM UTC

    Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. We’ll provide an update as soon as we know more and at least by 10pm UTC. Please check our status page for the most up-to-date info: status.mural.co

  2. monitoring Aug 04, 2026, 09:25 PM UTC

    Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. Please check our status page for the most up-to-date info: status.mural.co

  3. resolved Aug 04, 2026, 09:37 PM UTC

    Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status page for the most up-to-date info: status.mural.co

Read the full incident report →

Minor April 17, 2026

Some users are unable to sign in to Mural

Detected by Pingoru
Apr 17, 2026, 04:13 PM UTC
Resolved
Apr 17, 2026, 07:16 PM UTC
Duration
3h 2m
Affected: Authentication
Timeline · 3 updates
  1. identified Apr 17, 2026, 04:13 PM UTC

    We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

  2. monitoring Apr 17, 2026, 06:36 PM UTC

    Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

  3. resolved Apr 17, 2026, 07:16 PM UTC

    The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

Read the full incident report →

Major March 26, 2026

Mural Collaboration Issue - murals not loading

Detected by Pingoru
Mar 26, 2026, 01:24 PM UTC
Resolved
Mar 26, 2026, 02:24 PM UTC
Duration
1h
Affected: Realtime collaboration
Timeline · 3 updates
  1. investigating Mar 26, 2026, 01:24 PM UTC

    Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

  2. monitoring Mar 26, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 02:24 PM UTC

    The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →

Major November 25, 2025

Some users are receiving an "Offline" message when working in Mural

Detected by Pingoru
Nov 25, 2025, 10:04 AM UTC
Resolved
Nov 25, 2025, 12:05 PM UTC
Duration
2h 1m
Affected: Authentication
Timeline · 3 updates
  1. investigating Nov 25, 2025, 10:04 AM UTC

    Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

  2. monitoring Nov 25, 2025, 11:14 AM UTC

    Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

  3. resolved Nov 25, 2025, 12:05 PM UTC

    Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

Read the full incident report →

Major October 20, 2025

Mural website service interruption - login still available under app.mural.co

Detected by Pingoru
Oct 20, 2025, 03:45 PM UTC
Resolved
Oct 20, 2025, 06:30 PM UTC
Duration
2h 45m
Affected: Website
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:45 PM UTC

    Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co. This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

  2. identified Oct 20, 2025, 05:15 PM UTC

    Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly. In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

  3. resolved Oct 20, 2025, 06:30 PM UTC

    Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

Read the full incident report →

Major August 4, 2025

Search feature is returning blank content

Detected by Pingoru
Aug 04, 2025, 02:22 PM UTC
Resolved
Aug 04, 2025, 06:02 PM UTC
Duration
3h 40m
Affected: Search
Timeline · 4 updates
  1. investigating Aug 04, 2025, 02:22 PM UTC

    Some users are experiencing an issue when using the search feature in Mural. Initiating a search may result in a blank screen being returned. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

  2. identified Aug 04, 2025, 02:51 PM UTC

    We have identified the root cause of the issue affecting the search feature in Mural, which was resulting in a blank screen for some users. Our team is actively working on implementing a fix and restoring normal functionality as quickly as possible. Thank you for your patience and understanding as we resolve this. We will provide further updates as soon as we have more information.

  3. monitoring Aug 04, 2025, 03:28 PM UTC

    The fix for the search issue has been deployed, and service has been restored. Please make sure to reload your page. We are monitoring the situation to ensure everything is running smoothly. Thank you for your patience!

  4. resolved Aug 04, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 30, 2025

Mural notification emails

Detected by Pingoru
Jan 30, 2025, 09:27 AM UTC
Resolved
Jan 30, 2025, 01:53 PM UTC
Duration
4h 25m
Affected: Notifications
Timeline · 6 updates
  1. investigating Jan 30, 2025, 09:27 AM UTC

    We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

  2. identified Jan 30, 2025, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 30, 2025, 10:04 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 30, 2025, 12:12 PM UTC

    Our team is continuing to work on a resolution for the ongoing email notification issue. We will post further updates shortly. In the meanwhile, please refer to our status page here for further live updates: http://status.mural.co/

  5. monitoring Jan 30, 2025, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 30, 2025, 01:53 PM UTC

    The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected. We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →

Major November 5, 2024

Mural exports issue

Detected by Pingoru
Nov 05, 2024, 07:55 PM UTC
Resolved
Nov 05, 2024, 10:30 PM UTC
Duration
2h 34m
Affected: Exports
Timeline · 4 updates
  1. investigating Nov 05, 2024, 07:55 PM UTC

    We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co

  2. identified Nov 05, 2024, 08:11 PM UTC

    The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

  3. monitoring Nov 05, 2024, 08:32 PM UTC

    We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.

  4. resolved Nov 05, 2024, 10:30 PM UTC

    The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →

Minor September 16, 2024

Mural's AI clustering service is momentarily non-functional (Enterprise)

Detected by Pingoru
Sep 16, 2024, 02:40 PM UTC
Resolved
Sep 16, 2024, 08:11 PM UTC
Duration
5h 31m
Affected: Realtime collaboration
Timeline · 6 updates
  1. identified Sep 16, 2024, 02:40 PM UTC

    Mural's AI clustering service is currently unavailable as we've discovered the one of our internal services is not running. This only affects our Enterprise customers, as it's a feature only available with that plan. We are working to apply a fix as soon as possible. We'll provide an update as soon as there's more information available.

  2. monitoring Sep 16, 2024, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2024, 04:38 PM UTC

    We are continuing to monitor for further issues.

  4. monitoring Sep 16, 2024, 06:10 PM UTC

    The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.

  5. monitoring Sep 16, 2024, 07:13 PM UTC

    The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.

  6. resolved Sep 16, 2024, 08:11 PM UTC

    The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →