Mural incident

Some users are receiving an "Offline" message when working in Mural

Major Resolved View vendor source →

Mural experienced a major incident on November 25, 2025 affecting Authentication, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 10:04 AM UTC
Resolved
Nov 25, 2025, 12:05 PM UTC
Duration
2h 1m
Detected by Pingoru
Nov 25, 2025, 10:04 AM UTC

Affected components

Authentication

Update timeline

  1. investigating Nov 25, 2025, 10:04 AM UTC

    Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

  2. monitoring Nov 25, 2025, 11:14 AM UTC

    Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

  3. resolved Nov 25, 2025, 12:05 PM UTC

    Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.