MultiSafepay incident

API - Major disruption

Critical Resolved View vendor source →

MultiSafepay experienced a critical incident on June 6, 2024 affecting API and Payments and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 06:12 AM UTC
Resolved
Jun 06, 2024, 07:16 AM UTC
Duration
1h 3m
Detected by Pingoru
Jun 06, 2024, 06:12 AM UTC

Affected components

APIPaymentsMultiSafepay payment pagesMultiSafepay account dashboardMultiSafepay app

Update timeline

  1. identified Jun 06, 2024, 06:12 AM UTC

    We have identified an issue in our API affecting payment success rates and general availability. Our team is working on resolving the situation.

  2. resolved Jun 06, 2024, 07:16 AM UTC

    The incident has been resolved. Our team will maintain on standby to monitor closely.