MultiSafepay incident

Platform performance degradation

Minor Resolved View vendor source →

MultiSafepay experienced a minor incident on June 25, 2024 affecting API and Payments, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 12:03 PM UTC
Resolved
Jun 25, 2024, 12:10 PM UTC
Duration
6m
Detected by Pingoru
Jun 25, 2024, 12:03 PM UTC

Affected components

APIPayments

Update timeline

  1. investigating Jun 25, 2024, 12:03 PM UTC

    We are currently experiencing lower performance on our infrastructure with lower payment success rates. Our team is investigating

  2. monitoring Jun 25, 2024, 12:07 PM UTC

    We're are monitoring the situation as levels have returned within normal bandwidths since 14:04

  3. resolved Jun 25, 2024, 12:10 PM UTC

    The incident has been resolved