MultiSafepay incident

iDEAL performance degradation

Notice Resolved View vendor source →

MultiSafepay experienced a notice incident on July 24, 2024 affecting Payments, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 08:13 AM UTC
Resolved
Jul 24, 2024, 10:26 AM UTC
Duration
2h 13m
Detected by Pingoru
Jul 24, 2024, 08:13 AM UTC

Affected components

Payments

Update timeline

  1. identified Jul 24, 2024, 08:12 AM UTC

    iDEAL is experiencing general conversion issues across multiple issuers. MultiSafepay is standing by for a resolution from iDEAL.

  2. identified Jul 24, 2024, 08:13 AM UTC

    We continue standing by for a resolution from iDEAL.

  3. monitoring Jul 24, 2024, 08:34 AM UTC

    A fix has been implemented by iDEAL and we are monitoring the results.

  4. resolved Jul 24, 2024, 10:26 AM UTC

    This incident has been resolved.