MultiSafepay incident

Bancontact major performance degradation

Critical Resolved View vendor source →

MultiSafepay experienced a critical incident on September 5, 2024 affecting Payments, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 06:03 AM UTC
Resolved
Sep 05, 2024, 08:38 AM UTC
Duration
2h 35m
Detected by Pingoru
Sep 05, 2024, 06:03 AM UTC

Affected components

Payments

Update timeline

  1. investigating Sep 05, 2024, 06:03 AM UTC

    We're investigating the root cause of a major performance degradation of Bancontact transactions. We'll update as information comes available

  2. resolved Sep 05, 2024, 08:38 AM UTC

    The incident has been resolved.