MultiSafepay incident

[Bancontact] 3DS authentication performance drop

Minor Resolved View vendor source →

MultiSafepay experienced a minor incident on September 23, 2024 affecting Payments, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2024, 07:00 AM UTC
Resolved
Sep 23, 2024, 08:42 AM UTC
Duration
1h 41m
Detected by Pingoru
Sep 23, 2024, 07:00 AM UTC

Affected components

Payments

Update timeline

  1. investigating Sep 23, 2024, 07:00 AM UTC

    We're currently investigating a drop in 3DS authentication performance reported by a provider related to Bancontact card payments.

  2. resolved Sep 23, 2024, 08:42 AM UTC

    The incident has been resolved at the provider at 10:10 CET.