MultiSafepay incident

[Bancontact] 3DS authentication performance drop

Major Resolved View vendor source →

MultiSafepay experienced a major incident on October 5, 2024 affecting Payments, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2024, 05:04 PM UTC
Resolved
Oct 05, 2024, 07:01 PM UTC
Duration
1h 56m
Detected by Pingoru
Oct 05, 2024, 05:04 PM UTC

Affected components

Payments

Update timeline

  1. investigating Oct 05, 2024, 05:04 PM UTC

    We're currently investigating a drop in 3DS authentication performance reported by a provider related to Bancontact card payments.

  2. identified Oct 05, 2024, 05:11 PM UTC

    The issue at Bancontact has been identified and we are awaiting a resolution from their side.

  3. resolved Oct 05, 2024, 07:01 PM UTC

    The incident has been resolved.