MultiSafepay incident

[Bancontact] Major disruption in payment success rate

Major Resolved View vendor source →

MultiSafepay experienced a major incident on October 16, 2024 affecting Payments, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 05:36 AM UTC
Resolved
Oct 16, 2024, 06:26 AM UTC
Duration
50m
Detected by Pingoru
Oct 16, 2024, 05:36 AM UTC

Affected components

Payments

Update timeline

  1. investigating Oct 16, 2024, 05:36 AM UTC

    A major disruption in payment success rate has been noticed on Bancontact traffic, analysis in progress. We'll update as soon as more information becomes available.

  2. resolved Oct 16, 2024, 06:26 AM UTC

    The incident has been resolved as of 08:00 CET