Resolved after 31 minutes, affecting Self Service Banner 9 (Student Self-Service, Faculty Self-Service, General Self-Service), on August 4, 2023.
After working with the vendor, we have rolled back the upgrades to the servers hosting Student Self-Service. All servers are successfully running the previous version and the upgrade will be rescheduled once the root-cause of the problem has been identified. Student Self-Service is now fully operational.
Affected components
Update timeline
- investigating Aug 04, 2023, 02:14 PM UTC
After the upgrades to the Production environment of Banner last night, it has been determined that Student Self-Service, which primarily houses the Student Profile, is unresponsive. Student Registration has not been affected. ITS is working with the vendor to determine the issue and provide a solution as soon as possible.
- resolved Aug 04, 2023, 02:45 PM UTC
After working with the vendor, we have rolled back the upgrades to the servers hosting Student Self-Service. All servers are successfully running the previous version and the upgrade will be rescheduled once the root-cause of the problem has been identified. Student Self-Service is now fully operational.
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