MSU Denver IT incident

WiFi service degradation in West Classroom Building

Resolved after 3 hours 22 minutes, affecting Campus Wireless Network, on August 30, 2023.

postmortem Aug 30, 2023, 09:06 PM UTC

\[10:32 AM\] Blake Miller 23671612 \[10:32 AM\] Blake Miller Major Incident \[10:32 AM\] Blake Miller [https://msudenver.sharepoint.com/:w:/r/sites/ITS-On-Call-Coordinator/\_layouts/15/Doc.aspx?sourcedoc=%7B42C9F02A-D377-4ADD-8B8F-E4165723B104%7D&file=ITS%20On%20Call%20Coordinator%20Quick%20Reference.docx&action=default&mobileredirect=true](https://msudenver.sharepoint.com/:w:/r/sites/ITS-On-Call-Coordinator/_layouts/15/Doc.aspx?sourcedoc=%7B42C9F02A-D377-4ADD-8B8F-E4165723B104%7D&file=ITS%20On%20Call%20Coordinator%20Quick%20Reference.docx&action=default&mobileredirect=true) \[10:33 AM\] Blake Miller [[email protected]](mailto:[email protected]) ‌ ‌ resolved by [Amparo Garcia: Hi, the aps were reinstalled by Norm and we tested and WiFi is wor...](https://teams.microsoft.com/l/message/19:[email protected]/1693425804527?context=%7B%22contextType%22%3A%22chat%22%7D) sent on Wednesday, August 30, 2023 2:03 PM

Started: Aug 30, 2023, 04:49 PM UTC
Resolved: Aug 30, 2023, 08:12 PM UTC
Duration: 3h 22m
Detected by Pingoru: Aug 30, 2023, 04:49 PM UTC

Affected components

Campus Wireless Network

Update timeline

investigating Aug 30, 2023, 04:49 PM UTC

As part of the construction for the SimLabs in West Classroom, AHEC had removed some of the Access Points in the affected area. MSUD was unaware of this and it's been communicated that these need to be re-installed. Norm Swett ([email protected]) from AHEC is planning on completed the installation by 1 PM. Once the APs are back online, the Networking team (contact: Amparo Garcia) along with Desktop Support (contact: Lee Crawford) will be testing to ensure they are working properly
identified Aug 30, 2023, 04:50 PM UTC

The issue has been identified and a fix is being implemented.
identified Aug 30, 2023, 06:17 PM UTC

We are continuing to work on a fix for this issue.
monitoring Aug 30, 2023, 07:14 PM UTC

A fix has been implemented and we are monitoring the results.
identified Aug 30, 2023, 08:11 PM UTC

We are continuing to work on a fix for this issue.
resolved Aug 30, 2023, 08:12 PM UTC

[2:03 PM] Amparo Garcia the aps were reinstalled by Norm and we tested and WiFi is working
postmortem Aug 30, 2023, 09:06 PM UTC

\[10:32 AM\] Blake Miller 23671612 \[10:32 AM\] Blake Miller Major Incident \[10:32 AM\] Blake Miller [https://msudenver.sharepoint.com/:w:/r/sites/ITS-On-Call-Coordinator/\_layouts/15/Doc.aspx?sourcedoc=%7B42C9F02A-D377-4ADD-8B8F-E4165723B104%7D&file=ITS%20On%20Call%20Coordinator%20Quick%20Reference.docx&action=default&mobileredirect=true](https://msudenver.sharepoint.com/:w:/r/sites/ITS-On-Call-Coordinator/_layouts/15/Doc.aspx?sourcedoc=%7B42C9F02A-D377-4ADD-8B8F-E4165723B104%7D&file=ITS%20On%20Call%20Coordinator%20Quick%20Reference.docx&action=default&mobileredirect=true) \[10:33 AM\] Blake Miller [[email protected]](mailto:[email protected]) ‌ ‌ resolved by [Amparo Garcia: Hi, the aps were reinstalled by Norm and we tested and WiFi is wor...](https://teams.microsoft.com/l/message/19:[email protected]/1693425804527?context=%7B%22contextType%22%3A%22chat%22%7D) sent on Wednesday, August 30, 2023 2:03 PM

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