MSU Denver IT incident
Degree Progress Reports Access Impacted for some users
Resolved after 6 hours 22 minutes, affecting Production - Degree Works, on December 19, 2023.
At this time IT Services believes we have resolved access and appropriate permissions for all Degree Progress Report users. We have suspended the automated process which caused the unintended interruption of service while we conduct a root cause analysis to ensure that this issue does not recur. We will also closely monitor this issue to ensure that we have a complete solution in place. Thank you for your patience. MSU Denver IT Services
Affected components
Update timeline
- investigating Dec 19, 2023, 04:38 PM UTC
Access to Degree Progress Reports was impacted for some users overnight. We have restored access to Degree Progress Report and are investigating if any other systems are impacted. We will update the status within the hour.
- investigating Dec 19, 2023, 05:58 PM UTC
IT Services has concluded that there was an error introduced in an automated account update process. A workaround has restored access, and we are validating that those with elevated permissions have the appropriate access within the application. We continue to monitor for any residual issues.
- monitoring Dec 19, 2023, 07:37 PM UTC
At this time IT Services believes we have resolved access and appropriate permissions for all Degree Progress Report users. We have suspended the automated process which caused the unintended interruption of service while we conduct a root cause analysis to ensure that this issue does not recur. We will also closely monitor this issue to ensure that we have a complete solution in place. Thank you for your patience. MSU Denver IT Services
- resolved Dec 19, 2023, 11:00 PM UTC
This incident has been resolved.
Your product runs on more than MSU Denver IT
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services