Resolved after 17 hours 50 minutes, affecting Production - Internet Native Banner (Banner Admin Pages) and Production - Banner Workflow and 1 more, on January 24, 2024.
Adobe Licensing errors have been resolved and to please submit a ticket if you experience any further issues.
Affected components
Update timeline
- investigating Jan 24, 2024, 09:55 PM UTC
have an issue where multiple students are calling in with issues logging into their Adobe account, getting an Error saying that their account had been deactivated. Support desk submitted a ticket of an example - Adobe Work or School account deactivated #24667762"
- investigating Jan 25, 2024, 12:20 AM UTC
During routine account maintenance tasks, select Active Directory groups were inadvertently deactivated. Technicians are presently working to restore the impacted groups, which will restore access to Adobe. Team members are investigating to determine what other impacts, if any, require resolution.
- monitoring Jan 25, 2024, 12:55 AM UTC
Adobe Licensing errors have been resolved and to please submit a ticket if you experience any further issues.
- resolved Jan 25, 2024, 03:46 PM UTC
This incident has been resolved.
Your product runs on more than MSU Denver IT
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services