Resolved after 42 minutes, on March 21, 2024.
The issue has been identified and resolved. Email responses to ITS are processing correctly now. Financial Aid and Workday TeamDynamix responses were not effected during this outage.
Update timeline
- investigating Mar 21, 2024, 07:41 PM UTC
TeamDynamix is not processing email responses from users. Replies via email to open tickets are not being seen by technicians on the TeamDynamix ticketing portal. We are currently investigating this issue.
- resolved Mar 21, 2024, 08:23 PM UTC
The issue has been identified and resolved. Email responses to ITS are processing correctly now. Financial Aid and Workday TeamDynamix responses were not effected during this outage.
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