Resolved after 3 hours 39 minutes, affecting Production - Internet Native Banner (Banner Admin Pages) and File Management/Shared Network Drives and 1 more, on May 23, 2024.
We are continuing to investigate the issue with JAMF Self Service and some auxiliary services.
Affected components
Update timeline
- investigating May 23, 2024, 03:49 PM UTC
A networking incident is affecting internet access and multiple services across the Auraria Campus in MSU Denver buildings. ITS has identified an issue with our firewalls and is currently investigating the issue.
- investigating May 23, 2024, 03:50 PM UTC
We are continuing to investigate this issue.
- investigating May 23, 2024, 03:52 PM UTC
The cause of the incident has been identified, there is a power outage in the Central Classroom building where the secondary data center is located.
- investigating May 23, 2024, 04:23 PM UTC
ITS is attempting to restore network service. Updates will be sent when the restoration is confirmed.
- investigating May 23, 2024, 05:05 PM UTC
ITS is still working on restoring network service. Some systems and services may still be unavailable at this time.
- investigating May 23, 2024, 06:13 PM UTC
Network services are back online. All systems are nominal with the exception of the Self Service software portal for Mac computers (JAMF) and some auxiliary services.
- investigating May 23, 2024, 06:18 PM UTC
JAMF Self Service cannot be reached on campus or on GlobalProtect.
- investigating May 23, 2024, 06:19 PM UTC
We are continuing to investigate this issue.
- investigating May 23, 2024, 07:02 PM UTC
We are continuing to investigate the issue with JAMF Self Service and some auxiliary services.
- resolved May 23, 2024, 07:29 PM UTC
Network service at MSU Denver has been restored. All systems are back online.
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