Startup errors on Windows computers

Update timeline

1. investigating Jul 19, 2024, 05:40 AM UTC

   ITS has received several reports of Windows computers not responding. We are investigating the issue to determine the scope of the problem and identify a solution.

2. investigating Jul 19, 2024, 06:35 AM UTC

   ITS has identified the issue is connected to CrowdStrike security technology. CrowdStrike has been informed of the issue, which is affecting other organizations across the globe, and are working to address the issue. The scope of impact on MSU Denver services is still being investigated. A future update will provide a list of affected systems.

3. identified Jul 19, 2024, 07:11 AM UTC

   ITS has identified a list of MSU Denver servers affected by this issue. CrowdStrike has provided a workaround to address it, and ITS has verified this workaround restores the affected computer. We are currently applying this fix to all affected servers, and estimate the work will be complete in four hours. Major web applications, including email, Canvas, and Workday, have not been affected by this issue. Some smaller services, especially MSU Denver's Voice over IP phone systems (Skype for Business and Shoretel) were affected, and may continue to experience degraded performance until the work is complete.

4. monitoring Jul 19, 2024, 09:14 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Jul 19, 2024, 03:25 PM UTC

   Some University printers are still being affected by the outage. ITS is continuing to investigate the issue.

6. monitoring Jul 19, 2024, 05:06 PM UTC

   Print services have been restored. We are continuing to monitor for any additional issues.

7. resolved Jul 24, 2024, 08:31 PM UTC

   This incident has been resolved.