MSU Denver IT incident
Users unable to authenticate on physical desk phones.
Resolved after 1 day 22 hours, on October 1, 2024.
The problem has been identified at this time. Changes will take place tonight to try and fully resolve the issue.
Update timeline
- investigating Oct 01, 2024, 04:46 PM UTC
Our Telecommunications team is in the process of identifying and resolving the issue.
- investigating Oct 02, 2024, 02:35 PM UTC
The Telecommunications team is still investigating the issue. Phones that are logged out cannot log back in at the moment. However, the current impact is minimal. Physical phones that are already logged in will continue to function as expected.
- identified Oct 02, 2024, 06:19 PM UTC
The problem has been identified at this time. Changes will take place tonight to try and fully resolve the issue.
- resolved Oct 03, 2024, 03:43 PM UTC
This incident has been resolved.
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